Towards Implementation of E-government Services in East Africa: Content Analysis of Government Websites

E-services are a relatively new phenomenon and have gained more and more attention by researchers. Services are often characterized as intangible, perishable, experience based, difficult to standardize products needing many interactions between customers and providers. E-services are about the use of information and communication technology, especially web services, for efficient and effective service provisioning. Although e-services is clearly an interdisciplinary research area, and consequently is rather broad, this workshop covers two eservice aspects: (1) modeling and conceptualizing e-services, and (2) e-government services. These two perspectives on e-services exemplify the richness of various views on this new research area. In this way it should strengthen the body of research, widen the view and provides endless opportunities for starting new research.